Terms and Conditions

1. Introduction

Welcome to Diamond Eye Group. By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with the following Terms and Conditions.

Diamond Eye Group specializes in the manufacturing, distribution, and marketing of colored contact lenses and optical products. We are committed to delivering high-quality products while ensuring compliance with regulatory standards and customer satisfaction.

2. Eligibility

By purchasing products from Diamond Eye Group, you confirm that you are legally able to enter into binding contracts in your country and that you are of legal age to use our products.

3. Products and Use

  1. Our products are intended for use in accordance with the instructions provided.

  2. Colored contact lenses are medical devices and must be used responsibly to ensure eye safety.

  3. Any misuse, improper handling, or failure to follow instructions may void warranties and our liability.

4. Orders

  1. All orders are subject to acceptance by Diamond Eye Group.

  2. Prices, product availability, and specifications may change without prior notice.

  3. We reserve the right to cancel or refuse any order at our discretion.

5. Payment

  1. Payment must be completed as per the terms presented at checkout.

  2. We accept the payment methods listed on our website.

  3. Any taxes, duties, or additional fees applicable in your country are the responsibility of the customer.

6. Shipping and Delivery

  1. Delivery times are estimated and may vary based on location, courier services, and other external factors.

  2. Diamond Eye Group is not responsible for delays caused by the courier or customs procedures.

  3. Packages must be received or picked up within the time frame specified by the courier. After three failed delivery attempts, additional charges may apply.

7. Returns, Exchanges, and Refunds

  1. Contact lenses can only be returned or exchanged if the package is unopened and with prior agreement from Diamond Eye Group.

  2. Opened packages cannot be returned due to hygiene and safety reasons.

  3. Return shipping costs must be covered by the customer and may vary depending on the location.

  4. Replacement of a product is only possible in the case of a confirmed manufacturing defect. The replacement will be for the identical product, power, and color.

  5. Cancellation or changes to an order after it has been shipped will be treated as a return and may incur charges.

8. Intellectual Property

  1. All content on our website, including images, logos, text, and product descriptions, is the property of Diamond Eye Group.

  2. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

9. Liability

  1. Diamond Eye Group is not liable for any damages resulting from the improper use of our products.

  2. We are not responsible for indirect, incidental, or consequential losses related to product use or delivery.

10. Privacy

Your personal data will be handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as described.

11. Governing Law

These Terms and Conditions are governed by the laws of the country in which Diamond Eye Group is officially registered. Any disputes will be resolved in the competent courts of that jurisdiction.

12. Changes to Terms

Diamond Eye Group reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website and become effective immediately.