We offer a 7-day return possibility but it is only valid for unopened packages of lenses and only available after prior agreement from our side.

Once the seal has been broken, we can cot return the lenses anymore due to hygiene reasons.

The return shipping costs have to be covered by the customer as they vary from Goernorate to Governorate.

While we understand that it is extremely difficult to purchase a product without being able to try it, we had to introduce the following policy:

1. Contact lenses cannot be exchanged or refunded once their packaging has been opened.
2.  transport cost has to be paid by the customer returning the lenses.

2.1 Cancellation / change request of an order after it has been shipped will be considered a return and might be charged for.

2.2 In case a package cannot be received or picked up from the courier after 3 delivery attempts, the return of the package can be charged for.

3. The only reason for a replacement of any contact lens product is a manufacturing defect.
4. In case of a proven manufacturing defect that was confirmed , the product will be replaced with the same identical product in identical power and color. Sorry, no exceptions.